Why Attend?

Twilio.org’s first-ever Dublin event will unite leaders from public sector institutions, credit unions, and nonprofits to explore how AI can power trusted, personalised engagement with your constituents, customers, and communities.

From modernising services to delivering tailored digital experiences, AI is transforming the way organisations build trust, improve satisfaction, and safeguard the people they serve. Join Twilio leaders, customers, and partners at our Dublin office to gain practical insights, exchange ideas, and accelerate your journey toward digital excellence.

Exclusive access to leadership: Hear firsthand from Twilio leaders including Engineering VP, Pat Hession, and Chief Privacy Officer, Amy Holcroft, on embedding AI into operations and programmes responsibly to create secure, personalised, and reliable engagement.

Uncover AI adoption trends: Discover the latest data and real-world examples from the public sector, financial services, and nonprofits, including top benefits, challenges, and opportunities.

Peer to peer networking & idea exchange: Connect with peers, Twilio experts, and partners over lunch to share best practices and explore opportunities for collaboration.

Space is limited – reserve your place now to secure your spot at this exclusive, invitation-only event.

Agenda

Wednesday, October 1, 2025

We'll regularly update our exciting lineup of speakers and sessions. Check back for more information closer to the event.

Time

Session

9:00

Registration

9:30

Welcome

  • Ashley Harmon, Twilio.org Social Impact Sales Director

9:35

Keynote: Innovations in AI

  • Pat Hession, Twilio’s VP Engineering Voice & Video

10:05

Keynote: Agent Productivity

  • Chris Park, Regional VP Solution Sales

10:30

Networking Coffee/Tea Break

10:50

Keynote: Privacy in an AI World

  • Amy Holcroft, Twilio’s Chief Privacy Officer

11:15

Panel: Innovation within a Complex World

  • Alexandros Koronakis, Twilio’s EMEA Head of Government Relations and Public Policy

12:00

Customer Spotlight

12:25

Closing Remarks

12:30

Networking Lunch

Speakers

Location

Twilio Dublin

78 Sir John Rogerson's Quay, Grand Canal Dock

Dublin 2, D02 HD32, Ireland

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