As Head of Product at Ciptex, Matthew Duggan leads product strategy and innovation for one of Twilio’s most advanced & trusted global partners. With deep expertise in communications technology, compliance, and customer engagement, his team shapes solutions that empower highly regulated organisations – from NGOs to hospitality, to deliver secure, resilient, and human-centred digital experiences.

As a young entrepreneur starting his first company aged 17 he exited successfully aged 22 through acquisition by Ciptex.

Matthew has since played a pivotal role in building Ciptex RACE, a Twilio-powered engagement ecosystem designed with data sovereignty and regulatory compliance at its core. His work bridges the gap between cutting-edge cloud communications and the strict demands of financial services, public sector, and non-profit customers, helping them innovate while safeguarding sensitive data.

Bringing over a decade of experience in entrepreneurial product development and a strong focus on trust, Matthew is passionate about designing scalable, compliant solutions that enable organisations to embrace digital transformation without compromising on security or ethics.