Pat Hession, based in Galway, Ireland, brings over 30 years of experience in Communications SW R&D, including 15 years with Cisco Collaboration R&D before joining Twilio as VP Engineering, Voice & Video. His career spans a wide range of leadership and technical roles across engineering, architecture, program and product management, and site leadership. Pat is deeply committed to fostering diverse, high-performing teams built on mutual respect and openness, and he values close engagement with customers to ensure solutions deliver real impact. He views his role primarily as enabling those around him to excel and achieve their best work.